Effective Date: May 22, 2025
1. Introduction
At Outdoor Living Oasis ("we," "us," or "our"), we are committed to delivering a seamless and transparent shipping experience. This policy outlines the terms and conditions related to the shipment of products purchased through our website, https://outdoorlivingoasis.com/
2. Shipping Destinations
We currently ship to the following locations:
- United States
- Canada
Future Expansion: We are actively working to expand our delivery network. Please check back regularly for updates.
3. Shipping Costs
- Domestic Shipping (USA): Free on all orders over $50.
- International Shipping: Rates vary by country and will be calculated at checkout. Customers are responsible for any applicable customs fees, import duties, taxes, or other local charges.
- No Hidden Fees: All applicable shipping charges are shown at checkout—no surprise fees.
4. Order Processing Time
- Standard Processing Time: 1–2 business days (Monday–Friday, excluding holidays)
- Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day
- Weekend & Holiday Orders: Processed the following business day
5. Estimated Delivery Times
-
Domestic (USA):
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–2 business days
- International: Standard International Shipping: 7–14 business days
Note: Delivery estimates may vary due to circumstances beyond our control, such as weather conditions, customs delays, or carrier disruptions.
6. Shipping Methods & Carriers
- Domestic Carriers: USPS, UPS, FedEx
- International Carriers: DHL, FedEx International
- Tracking: All shipments include tracking details sent via email once shipped.
- Insurance: All orders are insured against loss or damage in transit.
7. Tracking Your Order
Once your order has shipped, you’ll receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
You can also track your order at: https://outdoorlivingoasis.com/track-order
If you need help tracking your order, please reach out to our customer support team.
8. Delivery Issues
- Delayed Shipments: If your order hasn’t arrived by the estimated delivery time, contact us at support@outdoorlivingoasis.com.
-
Lost or Missing Packages:
- Confirm your shipping address
- Check with neighbors or building management
- Contact our team for assistance
We’ll work directly with the carrier and you to resolve the issue as quickly as possible.