1. Introduction
At Outdoor Living Oasis (“we,” “us,” or “our”), we strive to ensure your satisfaction with every purchase. This policy outlines the terms and conditions regarding returns, refunds, and cancellations for orders made through https://outdoorlivingoasis.com/
2. Cancellations Before Shipping
Orders can be canceled free of charge if they have not yet been shipped. Please email us at support@outdoorlivingoasis.com or call +1 (800) 000-8809 for immediate assistance.
3. Cancellations of Custom Orders
Custom or made-to-order products (such as built-to-spec fire pits or outdoor kitchens) cannot be canceled or refunded once production has begun. These items are created to meet your specific needs and are final sale.
4. Return Eligibility
Returns are accepted within 14 days of delivery for eligible items. Products must be unused, in original packaging, and in resaleable condition.
5. Fees & Shipping Costs
Return shipping costs are the customer’s responsibility. A 25% restocking fee may apply. Exchanges for other items may receive partial credit toward return shipping.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 24 hours of delivery. Please include photos of the item, packaging, and shipping label so we can assist you promptly.
7. Refund Timeline
Once your return is received and inspected, we will notify you via email. Refunds are processed within 5–10 business days to the original payment method.
8. BOGO & Promotional Items
All items from Buy One Get One (BOGO) promotions must be returned together to be eligible for a full refund. Partial returns may result in store credit or replacement only.
9. Final Sale Items
Custom, discounted, or final sale items are not eligible for return or refund unless defective or damaged upon arrival.